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What To Do When Huion Driver Shows Device Disconnected?

Encountered a Device disconnected problem when using Huion products but don't know how to fix it? Don't worry! This tutorial will help you.

 

 

Method 1. Uninstall and reinstall the driver

1) Uninstalling the driver. For windows, please check Three Methods to Uninstall Huion Drivers from Windows 7 to uninstall the driver properly and for Mac, please check How to Uninstall the HUION MAC Driver V13 or V14 Properly.

2) Unplug and Replug the USB cable. Please check if the cursor is working properly without installing the driver. If the cursor works normally, that means the hardware has no problem.

3) Reinstall the driver. If the hardware has no problem, please check if you have installed the driver correctly. You can visit our official website (https://www.huion.com/download) to download the corresponding driver for your graphic tablet and reinstall the driver. On how to install the driver properly on Windows, please check How to Install Huion Drivers on Windows?.  On how to install the driver properly on Mac, please check Solution to the Installation Problems under Mac Mojave.

 

Method 2. Use another USB cable to test.

If the above two methods won't work, please check if the USB cable is damaged. Please use another USB cable to test and see if it will work or not.

 

Method 3. Use another computer to test. 

If you have installed the driver properly without any issue but the problem still persists, please use another computer to test. If it works on another computer, it is possible that the previous computer system lacks some components which caused the driver to fail to connect.

 

If you have tried all the methods mentioned above but it still shows Device disconnected and the pen won't move after uninstalling the driver, then it might be possible that the port of the graphic tablet is damaged or the graphic tablet itself is damaged. If so, please contact our service staff at service@huion.com for further assistance.

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  1. Floris Schermerhorn

  2. Posted
  3. Updated

Comments

  1. Abe Kinney

     Hi,I was panicking because I saw no solutions but just fixed mine. My set up is a new Macbook Pro 16 running Catalina and a new Huion Kamvas 22 Pro. I hope this helps you:


    It seems that the Macbook has problems running the display and the pen at the same time. I had a Wacom years ago that was like this. I think this is related to the USB-C on the new Macs that require a dongle. **Both cables used below were the ones received with the tablet. 


    The fix: 

    Using a dongle hub (link to my dongle hub below) use 2 of the Huion cables - connect HDMI and USB and then the USB-C dongle to the Mac. I did not have to reinstall the drivers and verified I had Huion checked in accessibility check and Huion was there but TabletDriverAgent was not. I turned the monitor on and off and restart the Huion software. I started and restarted the software pen to the screen on the desktop and Photoshop - the pen worked but not pressure. I started and restarted the Huion program, checked connection and as soon as I touched BOTH sides of the pen (eraser last) the pop up saying TabletDriverAgent needed permissions. I opened accessibility and TabletDriverAgent was now there - I check it and immediately the pressure sensitivity now works. 


    * The directions are a bit sloppy because I don't know at what point after adding the 2nd cable (USB) to the set up it fixed the issue. It may have been restart the software, monitor or touching the pen to the table that made the Mac recognize the pens and add it to Accessibility. 

     https://www.amazon.com/dp/B0829MSRC3/ref=sspa_dk_detail_4?psc=1&pd_rd_i=B0829MSRC3&pd_rd_w=VAIZI&pf_rd_p=48d372c1-f7e1-4b8b-9d02-4bd86f5158c5&pd_rd_wg=M6XO1&pf_rd_r=F21BQG51JGNEG8FVM778&pd_rd_r=061330ae-dee0-4e88-b9b7-4598eebeb517&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEySk02T0pHM0xIRlhKJmVuY3J5cHRlZElkPUEwMzg3OTEwMUhJRjRMSE84UENVWSZlbmNyeXB0ZWRBZElkPUEwNDAzMTUzV1ZQODZSVTVDUDA4JndpZGdldE5hbWU9c3BfZGV0YWlsJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ== 


  2. Aaron Dewberry

    please fix your links. they are all broken

  3. Welcome Name

    Method 1, 2nd one helped me fix my Tablet, thank you so much :)

  4. Emilien Bezie

    impossible de connecter l'appareil, problème redondant pour pas mal de vos clients, merci du cadeau

  5. Omar Sassi

    Ho provato tutto. Ho anche instllato e disinstallato tutte le vecchie versioni.ma ogni volta che apro il programma huion tablet mi dà dispositivo disconnesso.

  6. lilpixel

    Was setting up my tablet recently for the first time in a while, installed the latest drivers from Huion and it wasn't working. My computer wouldn't detect it as a tablet. Uninstalled the drivers, then downloaded the previous version (you can download up to 3 on the website https://www.huion.com/index.php?m=content&c=index&a=lists&catid=16&myform=2&down_title1=GT-220%20V2(8192)&down_os=Windows&down_type=Driver and it worked first time. Hope this helps someone out there!

  7. Chris Stewart

    Unplug it and plug it back in; turn it off and turn it back on, uninstall it and reinstall it...  Okay I guess that is basic support for people that try nothing at all to fix it themselves.  Where do people go when we've tried all the simple stuff and still have this problem?

  8. Merve Mumcu

    I repeatedly followed this tutorial and others on the support and it did not help me at all. I use the gt-220 v2 and out of the blue, it stopped working. the screen still works as a screen but it is still shown to be disconnected and the pen will not work. I checked if the issue was with the pen I was using and tested it out with a spare pen, sadly no results.
    I hope there will be an updated driver to fix this issue.

  9. Connor Ferrell

    This article did not help me at all, I did all those things and device disconnected is still there. 

    The only difference between when it worked and now is it being off for a few hours.

  10. Mich

    To those still having trouble- double check the version of your tablet you select while filtering for drivers on the download site. I accidentally selected the wrong type of H610PRO and it messed me up at first- but after I got the correct driver, I was good as new.