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What to Do If Your Huion Pen Display Shows A Black Screen or No Signal

Does your Huion Pen Display show a black screen or no signal when you turn it on? Don't worry, this article will direct you on what to do when you encounter such issues.

 

Situation 1. Pen display shows a black screen.

The pen display indicator does not light up and the pen display shows a black screen. When you encounter such a situation, please check:

  1. Whether the power cable is damaged or not. If the power cable is damaged, please change to another power cable.
  2. Whether all the cables are properly connected or not. If all the cables are connected correctly but the pen display still shows a black screen, this issue may be caused by the improper handling during transportation, and thereby some components may have been damaged. Please contact our customer service for further assistance.

 

 

Situation 2. Pen display shows no signal

 

The pen display indicator is red and when you turn it on, it shows NO SIGNAL or NO CABLE. When you come across this issue, please check the following to fix it:

  1. Please note that if you are using a desktop computer and have a separate or dedicated graphics card, please connect the video signal cable to the location of the separate or dedicated graphics card.
  2. Unplug and re-plug the VGA/DVI/HDMI/ 3-in-1 cable.
  3. Please check if there is a problem with the computer signal interface by using another cable or interface.
  4. If there are no other interfaces or cables available, please try on another computer.
  5. If you have used an adapter to connect the cable, please try with another adapter.

 

If all the above mentioned methods cannot fix your issue, please contact our  customer service for further assistance.

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  1. Floris Schermerhorn

  2. Posted
  3. Updated

Comments

  1. Emanuel Giurgea

    I just got a new Kamvas pro 22, after one hour the display turned black. The pen works on the scree i just cant see anything .... Any idea if there is any thing that can be done or i need to return it ?

  2. Paolo

    Did not work for my Kamvas pro 13. Screen is just black but indicator is green. 

  3. MADE BY DAD

    Hallo

    Meine kamvas gt 156 hd habt eine vackelkontakt. was kann ics tun?

    Danke